Shipping Policy

Thank you for shopping with MestorLux. We want your order to arrive safely and as smoothly as possible. Please review our shipping policy before placing an order.

Order Processing Time

Orders are usually processed within 1–4 business days after payment is confirmed.

Processing time includes order verification, product preparation, and fulfillment handling. Orders are not processed or shipped on weekends or holidays.

Shipping Locations

We currently ship to the United States and Mexico.

Shipping availability may vary depending on the product and destination. Final shipping options will be confirmed at checkout.

Shipping Time

Standard delivery typically takes 7–20 business days after your order has been processed.

Delivery times may vary depending on your location, carrier availability, customs processing, local delivery conditions, holidays, or other delays outside of our control.

Shipping Cost

We currently offer free standard shipping on all products unless otherwise stated at checkout.

Order Tracking

Once your order has been processed and shipped, you will receive a tracking number by email.

You can also track your order anytime through our Track Order page. Please allow a few days for tracking information to update after your order ships, especially while the package is being transferred between fulfillment and delivery partners.

International Fulfillment

To provide affordable and practical pet products, some orders may be fulfilled by international fulfillment partners. This means packages may ship from different fulfillment locations depending on product availability and destination.

Estimated delivery times are already reflected in our standard 7–20 business day delivery window.

Customs, Duties, and Import Fees

For most orders, no additional action is required from the customer. However, depending on your country, local customs authorities may apply duties, taxes, or import fees.

MestorLux is not responsible for customs delays, import taxes, duties, or fees charged by local authorities.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help before the order is processed, but we cannot guarantee changes after fulfillment has started.

If an order is delivered to an incorrect address provided by the customer, MestorLux is not responsible for replacing or refunding the order.

Lost, Delayed, or Stolen Packages

If your package is delayed, please check your tracking information first. Some tracking updates may take time to appear.

If your package is marked as delivered but you did not receive it, please check with household members, neighbors, your mailbox, building office, or local carrier.

MestorLux is not responsible for packages marked as delivered by the carrier. However, if you believe there is an issue with your delivery, please contact us and we will review the case.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Once reviewed, we may offer a replacement, refund, or another appropriate solution depending on the case.

Contact Us

If you have any questions about your order or shipping status, please contact us through our contact page or support email.

Support email: support@mestorlux.com